Shipping and returns

🇪🇸 SPANISH

Return and Refund Conditions

The shipping of returned items is the responsibility of the customer, who is free to choose the carrier of his choice to send the return package at his own expense.

The product(s) must be returned:
In its original packaging;
In perfect condition (unused, unwashed, unstained), complete (i.e. with accessories, instructions, labels, etc.);
Accompanied by the return voucher or the duly completed withdrawal form that you will find inside the package.

We reserve the right to reject your return and cancel the refund if the return conditions are not respected.

Return Process

1. Fill out the form that you will find inside your package and send it to us along with your return.
2. We advise you to make your return with a tracking number to avoid problems upon delivery.
3. Once we receive your package and it has been inspected, checking that it is in perfect condition and with its original packaging, we will proceed to refund you using the same payment method used for the order.
4. You will then receive an email informing you of the return and refund.
5. Return any items that do not suit you within 15 days of receiving the package and in its original packaging with its label, attaching the duly completed return voucher to the following address:

FRESH DINOSAURS SL
MUNPER building
Jocs Street, 170
07300 Incs, Mallorca

We remind you that the return costs are your responsibility and we advise you to make your return with a tracking number to avoid problems upon delivery.

Return policy

For returns from abroad, the return costs and tariffs will be your responsibility.

All items on the website can be returned, except those that state otherwise. You have a legal period of 15 calendar days from the date of delivery of your order to declare and send your return. The shipping cost for the return will be paid by the customer. Items ordered through a gift list can also be returned. They can be exchanged or refunded in the form of a voucher, but cannot be refunded in cash. If Fresh Dinosaurs makes a mistake in your order, the return shipping costs will be refunded by Fresh Dinosaurs. In this case, please contact our Customer Service team, who will explain how to proceed.

WHAT IS THE DEADLINE FOR RETURNING?

You may return any item for a refund within 15 days of receiving your original order.

ORDERS SPAIN AND EU

The shipping of returned items is the responsibility of the customer, who is free to choose the carrier of his choice to send the return package at his own expense.

INTERNATIONAL ORDERS

In accordance with current e-commerce legislation, returned items must be undamaged, in perfect condition for resale and in their original packaging. They must not have been used, nor damaged in any way, however small, and must be perfectly clean. Any item that is damaged, incomplete or whose original packaging is damaged will not be refunded or exchanged. If you refuse a shipment from Fresh Dinosaurs, you will be responsible for the original shipping charges, any import fees incurred and the cost of returning the package to Fresh Dinosaurs. This amount will be deducted from your merchandise refund. Any customs fees incurred on the return of international orders must be paid by the customer. If this is not the case, Fresh Dinosaurs will not accept the package.

You must send us an email with the items you wish to return to hello@freshdinosaurs.com and we will send you the return document that you must include in the box.

RETURN SHIPPING ADDRESS

Fresh Dinosaurs SL
Jocs Street, 170
Inca - 07300
Majorca (Spain)

ENGLISH

Return and Refund Conditions

The shipment of returned items is the customer's responsibility, who is free to choose the carrier of their choice to send the return package at their own expense.

The product(s) must be returned:

  • In their original packaging;
  • In perfect condition (unused, unwashed, unstained), complete (ie, with accessories, instructions, labels...);
  • Accompanied by the return slip or the duly completed withdrawal form found inside the package.

We reserve the right to reject your return and cancel the refund if the return conditions are not met.

Return Process

  1. Fill out the form found inside your package and send it to us along with your return.
  2. We recommend that you return the items with a tracking number to avoid issues with delivery.
  3. Once we receive your package and it has been inspected, confirming it is in perfect condition with its original packaging, we will process the refund using the same payment method used for the order.
  4. You will then receive an email informing you about the return and refund.
  5. Return the items that do not suit you within 15 days after receiving the package, in their original packaging with the label, attaching the duly filled-out return slip to the following address:

FRESH DINOSAURS SL
MUNPER building
Jocs Street, 170
07300 Incs, Mallorca

Please note that return shipping costs are at your expense, and we recommend that you use a tracking number for the return to avoid delivery issues.

Return Policy

For returns from abroad, the costs and duties of the return will be at your expense.

All items on the website can be returned, except those indicated otherwise. You have a legal period of 15 calendar days from the delivery date of your order to declare and send your return. The shipping cost for the return will be paid by the customer. Items ordered through a gift list can also be returned. They can be exchanged or refunded as store credit, but not refunded in cash. If Fresh Dinosaurs makes an error in your order, return shipping costs will be refunded by Fresh Dinosaurs. In such cases, please contact our Customer Service team for instructions on how to proceed.

What is the Return Period? You can return any item for a refund within 15 days from the receipt of your original order.

Orders in Spain and EU

The shipment of returned items is the customer's responsibility, who is free to choose the carrier of their choice to send the return package at their own expense.

International Orders

According to current e-commerce legislation, returned items must be intact, in perfect condition for resale, and in their original packaging. They must not have been used, damaged in any way, and must be perfectly clean. Any item that is damaged, incomplete, or whose original packaging is damaged will not be refunded or exchanged. If you refuse a shipment from Fresh Dinosaurs, you will be responsible for the original shipping charges, any import fees generated, and the cost of returning the package to Fresh Dinosaurs. This amount will be deducted from your merchandise refund. Any customs fees generated during the return of international orders must be paid by the customer. If not, Fresh Dinosaurs will not accept the package.

You must email us with the items you wish to return at hello @freshdinosaurs .com , and we will send you the return document to include in the box.

Return Shipping Address

Fresh Dinosaurs SL
Jocs Street, 170
Inca - 07300
Mallorca (Spain)