SHIPPING

SPAIN: Spend over 150€ and receive free shipping using our standard service.

Our standard Spain delivery for anything under 150€ is 6,50€. We use a fully trackable service with either Royal Mail or DPD.

All orders will be processed within 1-2 working days if purchased after 2pm, anything before this is usually dispatched on the same day. Your order should be delivered 2-3 days after this.

We also offer next day delivery with DPD, which costs 15€.

Please note that we don't ship on weekends or bank holidays.

EUROPE: Spend over 150€ and receive free shipping using our standard service.

Our standard delivery for European customers is 10€ for a fully trackable service, delivered within 5-8 days from our Mallorca warehouse.

We also offer Express delivery for 25€, using UPS courier, delivered 2-3 days after dispatch.

All orders will be processed within 1-2 working days.
All shipping times are approximate and will be from the date of dispatch, not the date of order.

Please note we do not ship on weekends or bank holidays.

INTERNATIONAL:  Spend over 180€ and receive free shipping using our standard service.

Our express delivery for orders from the rest of the world is 25€ for a fully trackable service, delivered within 4-8 days from our Mallorca warehouse.

All orders will be processed within 1-2 working days.

All shipping times are approximate and will be from the date of dispatch, not the date of order.

Please note we do not ship on weekends or bank holidays

CUSTOM, DUTIES & TAXES

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs office.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from Fresh Dinosaurs, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Fresh Dinosaurs. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

RETURN POLICY

From abroad, the return costs and taxes are at your expense.

• All items from the website can be returned, except those that mention otherwise. You have a legal time frame of 15 calendar days from the delivery date of your order to declare and send your return. The shipping cost for the return will be paid by customer. 

• Items ordered via a gift list can also be returned. They can be exchanged or refunded in the form of a voucher, but cannot be refunded.

• If Fresh Dinosaurs makes an error in your order, the return shipping fees shall be refunded by Fresh Dinosaurs. In such a case, please contact our Customer Service team who will explain how to proceed

 

WHAT IS THE DEADLINE TO MAKE THE RETURN?

You can return any item for a refund within 15 days of receiving your original order. 

INTERNATIONAL ORDERS

In accordance with the legislation governing e-commerce, return items must be intact, in perfect condition ready to be resold and in their original packaging. They must not be worn or used, nor have deteriorated in any way, no matter how small, and  must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.

If you refuse a shipment from Fresh Dinosaurs, you are responsible for the original shipping charges, any import fees incurred on the package, and the cost of returning the package to Fresh Dinosaurs. This amount will be deducted from your merchandise refund. The customs expenses that are generated in the return for international orders must be paid by the customer. If not, Fresh Dinosaurs will not accept the package.

You must send us an email with the items that you want to return to hello@freshdinosaurs.com and we will send you the return document that you will be included on the box.

 

DELIVERY ADDRESS FOR THE RETURN

Fresh Dinosaurs SL
calle Jocs, 170
Inca - 07300
Mallorca (Spain)